building delivery

Dealers are expected to maintain direct communication with their assigned delivery driver. 

There are important logistics involved in hauling oversized loads that may not always be top of mind when focused on making the sale. Maintaining open communication with your assigned driver helps prevent customer frustration, scheduling conflicts, and potential cancellations.

Our delivery team is responsible for managing their load board, coordinating directly with customers, securing permits when required, planning approved trucking routes, and handling other logistical considerations. As a dealer, being proactive and thoughtful about where you are selling helps ensure smoother operations and stronger teamwork.

Clear communication and proper expectation-setting benefit everyone — especially the customer.

Please note that the data entry team may not always transcribe the “Directions / Special Instructions” field onto the driver's copy of the order. Because of this, it is important that you also communicate any special instructions directly with your assigned drivers.

Examples include (but are not limited to):

• Customer has fences that they plan to remove prior to delivery
   
• Customer has dogs or other animals in the yard
   
• Customer has access limitations or tight delivery paths
   

Direct communication helps prevent delays, safety concerns, and unnecessary return trips. Thank you for helping ensure smooth and successful deliveries.

The delivery drivers print their delivery orders the same day they are entered. If any changes are made to the delivery instructions after the order has been entered, the dealer must notify Dylan and the delivery driver directly to ensure everyone is aligned.

This includes (but is not limited to):

Rush orders

Changes to the delivery address

Customer phone number updates

Sales entered under the wrong lot location (for dealers with multiple lots)

The delivery team will proceed according to the order as originally entered unless they are directly notified of any updates. Clear communication is essential to avoid delays or errors in delivery.

 Please ensure you fully understand your driver’s expectations and availability for:

• Lot model sales delivered outside the 50-mile off-lot delivery radius
• Custom builds requiring delivery that exceeds a four-hour drive from the shop
   

Additional coordination, scheduling flexibility, or fees may apply in these situations.

While we proudly service most of Virginia and West Virginia, delivery timelines may vary for customers located on the outer edges of our service territory. Proper expectation-setting with the customer is essential when selling in these areas.

Certain areas — such as the Eastern Shore of Virginia — may not be accessible for delivery. Please communicate with your driver to ensure you are only selling in areas they can commit to servicing.