building delivery
Our Products
Please call your assigned delivery driver:
Loren Rhodes
540-493-7161
Delivery Team
Travis
Ryan
Lonnie
Cheryl (admin)
Kendra (admin)
Our Team
Please call your assigned delivery driver:
Lyndon "Porky" Bontrager
276-733-6047
Delivery Team
Ervin
Joe
Donald
Delivery Communication & Territory Guidelines
Dealer-to-Driver Communication Requirement
Dealers are expected to maintain direct communication with their assigned delivery driver.
There are important logistics involved in hauling oversized loads that may not always be top of mind when focused on making the sale. Maintaining open communication with your assigned driver helps prevent customer frustration, scheduling conflicts, and potential cancellations.
Our delivery team is responsible for managing their load board, coordinating directly with customers, securing permits when required, planning approved trucking routes, and handling other logistical considerations. As a dealer, being proactive and thoughtful about where you are selling helps ensure smoother operations and stronger teamwork.
Clear communication and proper expectation-setting benefit everyone — especially the customer.
Deliveries Outside the Dealer’s Local Service Area
Please ensure you fully understand your driver’s expectations and availability for:
- Lot model sales delivered outside the 50-mile off-lot delivery radius
- Custom builds requiring delivery that exceeds a four-hour drive from the shop
Additional coordination, scheduling flexibility, or fees may apply in these situations.
Extended Territory Notice
While we proudly service most of Virginia and West Virginia, delivery timelines may vary for customers located on the outer edges of our service territory. Proper expectation-setting with the customer is essential when selling in these areas.
Certain areas — such as the Eastern Shore of Virginia — may not be accessible for delivery. Please communicate with your driver to ensure you are only selling in areas they can commit to servicing.
PLEASE NOTE: weather conditions may affect delivery timeline
Scheduling
Day of Delivery
Day of Delivery
Dealers should advise customers that the delivery team will call them directly to schedule the delivery date. The dispatcher will share available delivery windows and work with the customer’s schedule where possible. If the customer cannot work within the available windows, delivery dates cannot be guaranteed.
Day of Delivery
Day of Delivery
Day of Delivery
Remind customers that drivers navigate traffic, multiple stops, and on-site setup, so exact arrival times often cannot be provided. Customers should remain available during their scheduled delivery day.
Leveling
Day of Delivery
Leveling Blocks
If the ground is not level, labor is included up to 30” high on the end furthest from the ground. If leveling does not start on a 2” or 4” solid block, for the corner closest to the ground, there will be an extra charge for leveling labor. Advise customers ahead of time so there are no surprises on delivery day.
Leveling Blocks
Route Navigation
Leveling Blocks
Dealers should instruct customers that leveling blocks may be purchased from the driver at $4 per block, to be paid in cash at the time of delivery. Customers may also choose to have blocks on site prior to delivery. Inform the customer to discuss blocks with delivery team before purchasing block.
Route Navigation
Route Navigation
Route Navigation
Delivery mileage is based on approved trucking and oversized-load routes rather than standard consumer GPS directions. This is standard in the industry and ensures safe transport, and it is the method used to calculate the 50-mile radius included with off-lot free delivery.
Obstructions
Route Navigation
Route Navigation
Customers are responsible for removing all obstructions (up to 14’ tall and 2’ wider than the building width, with extra clearance at corners) prior to delivery.
Ground Conditions
Custom Building Delivery
Custom Building Delivery
Customers are responsible for determining ground conditions prior to delivery. Drivers may advise, but if a delivery driver arrives and the conditions are not suitable, that trip will be considered the customer’s free delivery attempt and re-delivery could incur fees.
Custom Building Delivery
Custom Building Delivery
Custom Building Delivery
Custom shop builds are free delivery from shop, no mileage charge.
Lot Model Delivery
Custom Building Delivery
Lot Model Delivery
Off-lot deliveries beyond 50 miles from the sales location are subject to a $5.00 per-mile delivery fee for mileage exceeding the initial 50 free miles. Buildings that are 14’ or 16’ wide may also require additional escort fees for mileage beyond the free delivery radius.
BLOCK & LEVELING EXAMPLES
FREE SETUP & DELIVERY
ADDITIONAL LEVELING FEE WILL APPLY
Delivery Example
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